Contact Us
Questions about a report, credits, or bulk pricing? Reach out — we typically respond within one business day.
Business hours
Monday – Friday, 8:00am – 7:00pm ET
Report processing runs 7 days a week.
Live chat
Chat with our support bot any time — it’s the same widget available from the bottom-right corner of every page.
Have a quick question?
Check the FAQ below →Frequently asked questions
Sign up with your business email specifically and we'll add 1 free credit to your account — no card required. Signing up with any other email still creates an account, just without the free credit.
No — any email address creates a RoofScaleX account. A business email specifically also unlocks 1 free credit, since RoofScaleX accounts are built for roofing professionals — contractors, adjusters, and property managers.
Every report combines aerial imagery analysis with a human quality review pass before delivery, so measurements are built to match what a crew would find on the roof.
No. RoofScaleX credits never expire. Buy a pack once and draw from it whenever you place an order.
Residential and commercial reports — small or large — are delivered same business day. Multi-family and portfolio-scale reports typically take 1–2 business days depending on scope.
Yes. Every service is available on a pay-per-report basis with a one-time online payment, or you can draw from a prepaid credit balance — whichever fits your workflow.
A single card transaction carries payment processing fees and one-off account overhead that a prepaid balance doesn't. Credits let us pass that savings back to you — most reports cost 35-55% less per order when paid from a credit balance instead of a one-off card charge.
If imagery quality is insufficient, our team will reach out before delivery to arrange a blueprint-based or alternate measurement path — you won't be charged for a report we can't deliver accurately.